Privacy Policy

JOONZ PRIVACY AND POLICIES

Last Updated: January 14, 2025

Introduction

This Privacy Policy explains how Joo.nz ("we," "our," or "us") collects, uses, and shares personal data from users of our URL shortening service, QR code generation, analytics, and related services (collectively, the "Services"). This policy applies to all data collected through our website (joo.nz), our APIs, and any other means connected to our Services.

1. Information We Collect

1.1 Information You Provide to Us

  • Account Information: When you create an account, we collect your email address, name, and password
  • Billing Information: For paid accounts, we collect payment information and billing address
  • Profile Information: Any additional information you choose to add to your profile
  • Customer Service Information: Information you provide when contacting our support team

1.2 Information We Collect Automatically

  • Usage Data: Information about how you use our Services, including:
    • URLs you create and access
    • QR codes you generate
    • Click data and analytics
    • Features and pages you interact with
  • Device Information:
    • IP address
    • Browser type and version
    • Operating system
    • Device identifiers
    • Mobile device information
  • Usage Analytics:
    • Time and duration of visits
    • Geographic location (based on IP address)
    • Referring websites
    • Click patterns and interactions with our Services

1.3 Information From Third Parties

  • Integration Partners: When you connect third-party services
  • Authentication Providers: If you sign in using third-party authentication
  • API Services: Data received through our API integrations

2. How We Use Your Information

We use the collected information for the following purposes:

2.1 Service Provision

  • Creating and managing your account
  • Processing your requests and transactions
  • Providing URL shortening and QR code services
  • Generating analytics and statistics
  • Providing customer support

2.2 Service Improvement

  • Analyzing usage patterns to improve our Services
  • Debugging and fixing technical issues
  • Developing new features and services
  • Conducting research and analysis

2.3 Communication

  • Sending service-related notifications
  • Providing updates about our Services
  • Responding to your inquiries
  • Marketing communications (with your consent)

2.4 Security and Legal Compliance

  • Protecting against fraud and abuse
  • Verifying identity and access rights
  • Complying with legal obligations
  • Enforcing our terms of service

3. Data Sharing and Disclosure

3.1 We Share Data With:

  • Service Providers: Companies that help us provide our Services
  • Integration Partners: When you choose to connect third-party services
  • Legal Requirements: When required by law or to protect rights
  • Business Transfers: In connection with any merger, sale, or acquisition

3.2 We Do Not:

  • Sell your personal information
  • Share your data with third parties for marketing purposes without consent
  • Disclose more information than necessary for the purpose

4. Data Protection

4.1 Security Measures

  • Encryption of data in transit and at rest
  • Regular security assessments
  • Access controls and authentication
  • Monitoring for suspicious activities

4.2 Data Retention

  • We retain data as long as necessary to provide our Services
  • Account data is kept until account deletion
  • Usage data is retained according to legal requirements
  • You can request data deletion subject to legal obligations

5. Your Rights and Choices

5.1 You Have the Right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion of your data
  • Object to data processing
  • Export your data
  • Withdraw consent for optional processing

5.2 GDPR Rights (EU/EEA Users)

  • All rights under GDPR Articles 15-22
  • Right to lodge complaints with supervisory authorities
  • Data portability rights

5.3 CCPA Rights (California Residents)

  • Right to know what personal information is collected
  • Right to delete personal information
  • Right to opt-out of personal information sales
  • Right to non-discrimination for exercising rights

6. International Data Transfers

  • We process data globally
  • We ensure appropriate safeguards for international transfers
  • We comply with data transfer regulations including:
    • EU Standard Contractual Clauses
    • UK International Data Transfer Agreement
    • Other applicable transfer mechanisms

7. Children's Privacy

  • Our Services are not intended for children under 16
  • We do not knowingly collect data from children
  • We will delete any data if we learn it's from a child under 16

8. Cookie Policy

We use cookies and similar technologies for:

  • Essential service functionality
  • Performance monitoring
  • Analytics and improvements
  • User preferences
  • Marketing (with consent)

9. Changes to This Policy

  • We may update this policy periodically
  • We will notify you of material changes
  • Continued use after changes implies acceptance

10. Contact Us

For privacy-related questions or requests:

  • Email: privacy@joo.nz
  • Telegram Support: @joonzsupport

Data Protection Officer:

  • DPO@joo.nz

Postal Address: Spichernstraße 1 10777 Berlin Germany

11. Additional Information

11.1 Legal Basis for Processing (EU/EEA Users)

  • Contract performance
  • Legal obligations
  • Legitimate interests
  • Consent (where applicable)

11.2 Analytics and Advertising

  • We use analytics tools to improve our Services
  • You can opt-out of non-essential tracking
  • Marketing communications require explicit consent

12. Accessibility

If you have difficulty accessing this privacy policy, please contact us at privacy@joo.nz for assistance.

This Privacy Policy was last updated on January 14, 2025. Your continued use of our Services after any changes indicates your acceptance of the updated policy.

Data Deletion Guide

Overview

At Joo.nz, we respect your right to control your data. This guide explains how you can delete your personal data or your entire workspace data from our systems.

Personal Data Deletion

What Gets Deleted

When you request personal data deletion, we remove:

  • Your account profile information
  • Your email address
  • Your name and contact details
  • Your authentication data
  • Your personal usage history
  • Any personal settings or preferences

How to Delete Your Personal Data

  1. While Logged In:

    • Go to Account Settings
    • Scroll to the bottom to find "Delete Personal Data"
    • Click "Request Data Deletion"
    • Enter your password for verification
    • If you have 2FA enabled, enter your OTP code
    • Confirm deletion

  2. Via Email Request:

    • Email privacy@joo.nz
    • Use the subject line "Personal Data Deletion Request"
    • Include your registered email address
    • We'll send verification instructions

Processing Time

  • Personal data deletion requests are typically processed within 30 days
  • You'll receive confirmation once the deletion is complete

Workspace Data Deletion

For Workspace Owners

As a workspace owner, you can delete all data associated with your workspace. This is a permanent action that cannot be undone.

What Gets Deleted

  • All shortened URLs
  • QR codes and their configurations
  • Analytics data
  • Campaign information
  • Custom domain settings
  • Workspace user accounts and roles
  • All associated files and metadata
  • Billing information

How to Delete Workspace Data

  1. Requirements:

    • You must be the workspace owner
    • All active subscriptions must be canceled first
    • Multi-factor authentication verification required

  2. Steps:

    • Log into your workspace owner account
    • Go to Workspace Settings
    • Select "Delete Workspace"
    • Enter your workspace name to confirm
    • Provide your password
    • Enter 2FA code if enabled
    • Click "Permanently Delete Workspace"

Important Notes

  • Irreversible Action: Workspace deletion cannot be undone
  • Data Recovery: We cannot recover deleted workspace data
  • Billing: Any outstanding charges must be paid before deletion
  • Users: All workspace members will lose access
  • URLs: All shortened URLs will stop working
  • QR Codes: All generated QR codes will become invalid

Data Retention

Some data may be retained for legal compliance:

  • Financial records (as required by law)
  • Audit logs
  • Legal documentation

This data is kept only as long as legally required and then automatically deleted.

Alternative Options

Account Deactivation

If you prefer not to delete all data, you can:

  • Deactivate your account temporarily
  • Remove specific URLs or QR codes
  • Transfer workspace ownership to another user

Export Your Data

Before deletion, you can export:

  • URL history and analytics
  • QR code configurations
  • Campaign data
  • Usage statistics

Need Help?

If you need assistance with data deletion:

  • Contact our support team at support@joo.nz
  • Message us on Telegram: @joonzsupport
  • Visit our Help Center: help.joo.nz

Legal Compliance

Our data deletion processes comply with:

  • GDPR (General Data Protection Regulation)
  • CCPA (California Consumer Privacy Act)
  • Other applicable data protection laws

We process all deletion requests in accordance with our Privacy Policy and Terms of Service.

For any questions about data deletion or privacy matters, please contact our Data Protection Officer at dpo@joo.nz